Frequently Asked Questions

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We opened our storefront and launched our website in May 2011

We have a shop located at 286 Ottawa St N in Hamilton, ON. Come in if you'd like to meet us and see some of the products we carry first hand. You'll also find some great art, and decor pieces not available on our website.

The storefront and phone hours are:

Sun: 11:30-5:30

Mon: Closed

Tues/Wed: 10:30-6:30

Thurs/Fri: 10:30-7:30

Sat 10-6

We often check and respond to emails outside of these hours.

The tax charged will depend on the shipping address.

If we are shipping to an HST province we are required to collect the full HST.

If we are shipping to a province with GST & PST we will only collect the GST

We do not charge tax on US order, however taxes and duty may be assessed when you order crosses the border. This is outside of our control.

Yes, however we are pretty inconsistent at sending it out. We are striving to improve on this.

Drop by the store or send us an email if you'd like to be added to the email list.

Please do. Here's the link:

We use for our reviews so you know they're real.

We ship across Canada. We do not ship to the USA.

There is no minimum order, but minimum shipping rates may apply

-Shipping is free to Southern Ontario (postal codes beginning with K, L, M, or N) on purchases of $199+ or $20 flat fee for purchaes under $199.

-Shipping to the remaining provinces is free on purchases $399+ or 15% of your order total before taxes for purchases under $399. (Min rate $30)

-Shipping to the territories will be quoted on a case by case basis. We will provide a shipping credit of 10% of your pre-tax order total to offset some of the shipping costs.

-Shipping to the USA will be quoted on a case by case basis. We will provide a shipping credit of 10% of your order total to offset some of the shipping costs.

-Territories and USA customers please call 1-855-LOFTY-00 or e-mail for a shipping quote. Please include the items you are considering purchasing and the delivery postal code

Orders ship via a variety of carriers such as trucking companies, and UPS, Pruolator, or FedEx. In most cases we have a tracking #, but it is not guaranteed. Pieces that ship directly from our suppliers may or may not have tracking info available. Please call 1-855-LOFTY-00 of email if tracking is required.

Local (scheduled) delivery to the Hamilton area can be arranged directly with the store for a flat fee of $70-$80 depending on you exact location. Alternatively you may place your order online and choose in store pick-up for no charge. Your order will ship to our retail location and we will phone or e-mail you when it is ready for pick-up.

Our store is located at 286 Ottawa St N, Hamilton, ON, L8H 3Z9, 289-389-5465.

As a bonus we offer free in store assembly on many items.


We are always working to add more products online, but we just can't seem to keep up with all the new offerings. We have a number of catalogues in store that you can shop from. We also have some art and decor pieces that are only available in store.

Probably not.

We work with all sorts of great companies to offer you an always expanding selection, to offer such a large selection we work directly with many barnds to have your order filled right from their warehouses.

Because of this we do not have real time stock on the website. If you'd like to verify the piece you're after is in stock call 1-855-LOFTY-00 or email and we'll be happy to check.

Yes. We strive to offer fair prices everyday, but every once in a while you may find a lower price elsewhere and we would like the opportunity to match it.

We're happy to price match for you, but there are a few rules.

  1. We only price match authorized Canadian retailers advertising in Canadian Dollars
  2. The item must be the same brand/model/finish/colour
  3. The item must be in new condition. We cannot match floor models, open box, refurbished, or used pieces.
  4. We cannot price match price errors, bankruptcy sales, limited quantity offers, bonus gifts, auction sites, stores requiring a membership, or prices below our cost
  5. All applicable costs for home delivery will be included before matching
  6. In store only offers will be matched for stores within a 25 km radius of our store only. Try this tool to check the distance (We're not affiliated with them, we just found it useful)
  7. We're fair people and will do our best to make you happy, but we do reserve the right to refuse to price match for any reason not listed.
  8. We reserve the right to modify or discontinue our price matching policy at any time without notice.


That's a great question! Here are some good reasons you might ask for a price match instead of just buying from the cheaper store.

  1. You value good customer service - we'll do our best to answer all your questions and provide a good shopping experience. Check out our customer reviews.
  2. We have multiple items you want and they have just one. It's more convenient to deal with just one store, and we may be able to offer you a bundle discount.
  3. You live in the area and would like to be able to pick up your item in store - as a bonus we offer free in store assembly on many pieces.
  4. You'd like to support a locally owned Canadian small business.


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Store Hours

  • Sun:   12-5
  • Mon:   closed
  • Tues:  10-7
  • Wed:   10-7
  • Thurs: 10-7
  • Fri:     10-7
  • Sat:   10-6

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