Shipping & Delivery
We have several options for pick-up & delivery.
Free Shipping To Our Store
– No minimum order
– Located at 286 Ottawa St N, Hamilton, ON
– We will contact you when your order is ready for pick up, most orders are ready with 3 hours.
– You may pick up your order anytime during regular store hours.
– Available for all decor, lighting, area rugs, art, accent tables, most accent chairs, stools, dining chairs, small dining tables – max size 42″ round or 60″ x 38″.
– Excludes sofas & loveseats, sectional sofas, dining tables larger than 42″ round or 60″ x 38″, buffets, entertainment/media units, and shelving. Or any other item with an individual box weight greater than 100lbs.
Shipping From Our Store To Your Home or Workplace
– Currently Only Available for addresses in Ontario or Quebec
– We are only shipping non-fragile items including: napkins, tea towels, Swedish dish cloths, bowl covers, pillow covers, and art prints.
– For breakables such as plates, bowls, or glasses, please select Store Pick Up.
– Orders typically ship within 48 hours, on business days
Canada Post Lettermail (Oversize): $5
– Our most economical option, however it does not include tracking or insurance. This means if your package is lost or stolen, it will not be replaced.
– Used for small orders, with just a few items. Shippable items include: napkins, tea towels, Swedish dish cloths, bowl covers, and small art prints (max 8.5″ x 11″).
– Each package cannot exceed 14.9″ x 10.6″ x 0.8″; and 500g (1.1lb) so you may receive multiple packages if we need to split your order due to size/weight.
Courier: Min $15, Max $95 (Varies with order value, will be calculated at checkout).
– Includes tracking & insurance. If you package is lost or stolen please contact use and we will file a claim with the courier.
– Actual carrier will vary depending on cost. Common options include: Canada Post, Canpar, GLS (Dicom), UPS, Fed Ex, and Purolator. Please contact us if you have a preferred courier. We will do our best to accommodate your request, but additional charges may apply.
Shipping Directly From Our Supplier to Your Home Or Work
– Available for most addresses in Canadian (Remote locations subject to exclusion).
– Includes all lighting & area rugs (18 inch samples included).
– Includes most side/end tables, and Canvas wall art.
– May be available for some ready made dining chairs, stools, accent chairs, and coffee table – please contact us to see if your desired piece qualifies
– Excludes all custom furniture, sofas & loveseats, sectional sofas, some accents chairs, dining tables, buffets, entertainment/media units, shelving, custom stools & dining chairs, or any other large/oversized item
– Items typically take 1-2 weeks to prep & pack before shipping out
– Shipping is typically done by Canpar, UPS, FedEx, Purolator, or other similar services.
– Delivery is non-scheduled, and will occur on a weekday
– For direct shipped pieces we will provide a credit of 12% of your order total. In the event that the actual shipping charge exceeds 12% of your purchase price, we will invoice you for the difference. E.g. If you purchase a side table for $1000, and shipping costs $150, we will cover the first $120, and ask you to pay the $30 that is in excess of our 12% limit. We will contact you prior to shipping should this situation arise. If you do not agree to pay the additional charge, you will have the right to cancel your order for a full refund.
Free Shipping To Our Delivery Partner’s Warehouse
– The Pegg Company is located at 5230 South Service Rd Unit 102, Burlington, ON
– Pick-up is Tuesday to Friday 7-4, and Saturday 7-2. A single staff member will help you load your pieces. This is assistance only, you are expected to help load.
– Available for sofas & loveseats, sectional sofas, dining tables, dining chairs, stools, buffets, entertainment/media units, and shelving. Smaller items may be able to be sent here for a consolidated pick-up, but only if you have large items to pick up too.
White Glove Delivery (In Home Delivery)
– Price varies by item size & city ($95 – $250)
– Eligible Cities: Hamilton, Burlington, Oakville, Mississauga, Toronto, Brampton, Guelph, Kitchener, Cambridge, Waterloo, Woodstock, Brantford, Simcoe, Port Dover, Dunnville, Port Colbourne, Welland, Niagara-On-The-Lake, Niagara Falls, St. Catharines, Stoney Creek. If your city is not on the list, please contact us to find out if in home delivery is available.
– We can typically consolidate orders of various items from different brands into a single delivery, meaning you only pay one delivery fee.
– In home delivery includes unboxing & package removal. It includes set up of pre-assembled furniture such as sofas, or simple assembly of some dining tables. More complex assembly (e.g. extension dining tables) can be added for an additional charge.