Shipping & Delivery
Pick Up From Store
– No minimum order
– Located at 286 Ottawa St N, Hamilton, ON
– We will contact you when your order is ready for pick up, most orders are ready with 3 hours (on days we are open).
– You may pick up your order anytime during regular store hours.
– Available for all decor, lighting, area rugs, art, accent tables, most accent chairs, stools, and dining chairs.
– Excludes sofas & loveseats, sectional sofas, dining tables, buffets, entertainment/media units, and shelving. Or any other item with an individual box weight greater than 100lbs.
Shipping From Our Store To Your Home Or Workplace
*We are only shipping art prints & pillow covers*
*All other tabletop & decor is now on clearance, and available for in store pick up only.*
Ontario, Quebec, and Manitoba
– Maximum Cost: $15. Will reduce by $1.50 for every $10 spent. Free on orders $100+.
All Other Provinces
– Maximum Cost: $25. Will reduce by $1.25 for every $10 spent. Free on orders $200+.
The 3 Northern Territories
– Shipping to the 3 northern territories is evaluated on a case by case basis. Please feel free to Contact Us to discuss your specific request.
*Additional Shipping Charges*
– If your actual shipping cost is unusually high, we will contact you to discuss additional shipping charges. We’ve tried to make shipping costs fair & predictable for you as a shopper. There are many variables that affect our actual cost, and if we’ve charge you $15, and it ends up costing us $18, we’ll just cover that additional cost. However, if you live in a remote location, and you’ve ordered something for $20, we’ve charge you $12 for shipping, but the actual cost to ship is going to be $30, then we will have to reach out to discuss additional shipping charges. You will always have the right to cancel your order, and receive a full refund, if we can’t come to an agreement on the shipping cost.
All Shipping Locations
– Orders typically ship within 24 hours, on business days (Wednesday, Thursday, Friday)
– Includes tracking & insurance. If you package is lost or stolen please contact use and we will file a claim with the courier.
– We commonly use: Canada Post, ICS Courier, Canpar, GLS (Dicom), UPS, Fed Ex, and Purolator. Please contact us if you have a preferred courier. We will do our best to accommodate your request, but additional charges may apply.
Shipping Directly From Our Supplier to Your Home Or Work
– Area Rugs Only
– Available for most addresses in Canada (Remote locations subject to exclusion).
– Rugs typically take 1-2 weeks to prep & pack before shipping out
– Shipping is typically done by FedEx.
– Delivery is non-scheduled, and will occur on a weekday
Free Shipping To Our Delivery Partner’s Warehouse
– The Pegg Company is located at 5230 South Service Rd Unit 102, Burlington, ON
– Pick-up is Tuesday to Friday 7-3, and Saturday 7-2. A single staff member will help you load your pieces. This is assistance only, you are expected to help load.
– Available for sofas & loveseats, sectional sofas, dining tables, dining chairs, stools, buffets, entertainment/media units, and shelving. Smaller items may be able to be sent here for a consolidated pick-up, but only if you have large items to pick up too.
White Glove Delivery (In Home Delivery)
– Price varies by item size & city ($95 – $495)
– Eligible Cities: Hamilton, Burlington, Oakville, Mississauga, Toronto, Brampton, Guelph, Kitchener, Cambridge, Waterloo, Woodstock, Brantford, Simcoe, Port Dover, Dunnville, Port Colbourne, Welland, Niagara-On-The-Lake, Niagara Falls, St. Catharines, Stoney Creek. If your city is not on the list, please contact us to find out if in home delivery is available.
– We can typically consolidate orders of various items from different brands into a single delivery, meaning you only pay one delivery fee.
– In home delivery includes unboxing & package removal. It includes set up of pre-assembled furniture such as sofas, or simple assembly of some dining tables. More complex assembly (e.g. extension dining tables) can be added for an additional charge.