Shipping & Delivery


We have several options for pick-up & delivery.


Free Shipping To Our Store

– No minimum order

– Located at 286 Ottawa St N, Hamilton, ON

– We will contact you when your order is ready for pick up, most orders are ready with 3 hours.

– You may pick up your order anytime during regular store hours.

– Available for all decor, lighting, area rugs, art, accent tables, most accent chairs, stools, dining chairs, small dining tables – max size 42″ round or 60″ x 38″.

– Excludes sofas & loveseats, sectional sofas, dining tables larger than 42″ round or 60″ x 38″, buffets, entertainment/media units, and shelving. Or any other item with an individual box weight greater than 100lbs.


Shipping From Our Store To Your Home or Workplace

– Currently Only Available for addresses in Ontario or Quebec

– We are only shipping non-fragile items including: napkins, tea towels, Swedish dish cloths, bowl covers, pillow covers, and art prints.

– For breakables such as plates, bowls, or glasses, please select Store Pick Up.

– Orders typically ship within 48 hours, on business days

Canada Post Lettermail (Oversize): $5

– Our most economical option, however it does not include tracking or insurance. This means if your package is lost or stolen, it will not be replaced.

– Used for small orders, with just a few items. Shippable items include: napkins, tea towels, Swedish dish cloths, bowl covers, and small art prints (max 8.5″ x 11″).

– Each package cannot exceed 14.9″ x 10.6″ x 0.8″; and 500g (1.1lb) so you may receive multiple packages if we need to split your order due to size/weight.

Courier: Min $15, Max $95 (Varies with order value, will be calculated at checkout).

– Includes tracking & insurance. If you package is lost or stolen please contact use and we will file a claim with the courier.

– Actual carrier will vary depending on cost. Common options include: Canada Post, Canpar, GLS (Dicom), UPS, Fed Ex, and Purolator. Please contact us if you have a preferred courier. We will do our best to accommodate your request, but additional charges may apply.


Shipping Directly From Our Supplier to Your Home Or Work

– Available for most addresses in Canadian (Remote locations subject to exclusion).

– Includes all lighting & area rugs (18 inch samples included).

– Includes most side/end tables, and Canvas wall art.

– May be available for some ready made dining chairs, stools, accent chairs, and coffee table – please contact us to see if your desired piece qualifies

– Excludes all custom furniture, sofas & loveseats, sectional sofas, some accents chairs, dining tables, buffets, entertainment/media units, shelving, custom stools & dining chairs, or any other large/oversized item

– Items typically take 1-2 weeks to prep & pack before shipping out

– Shipping is typically done by Canpar, UPS, FedEx, Purolator, or other similar services.

– Delivery is non-scheduled, and will occur on a weekday

– For direct shipped pieces we will provide a credit of 12% of your order total. In the event that the actual shipping charge exceeds 12% of your purchase price, we will invoice you for the difference. E.g. If you purchase a side table for $1000, and shipping costs $150, we will cover the first $120, and ask you to pay the $30 that is in excess of our 12% limit. We will contact you prior to shipping should this situation arise. If you do not agree to pay the additional charge, you will have the right to cancel your order for a full refund.


Free Shipping To Our Delivery Partner’s Warehouse

– The Pegg Company is located at 5230 South Service Rd Unit 102, Burlington, ON

– Pick-up is Tuesday to Friday 7-4, and Saturday 7-2. A single staff member will help you load your pieces. This is assistance only, you are expected to help load.

– Available for sofas & loveseats, sectional sofas, dining tables, dining chairs, stools, buffets, entertainment/media units, and shelving. Smaller items may be able to be sent here for a consolidated pick-up, but only if you have large items to pick up too.


White Glove Delivery (In Home Delivery)

– Price varies by item size & city ($95 – $250)

– Eligible Cities: Hamilton, Burlington, Oakville, Mississauga, Toronto, Brampton, Guelph, Kitchener, Cambridge, Waterloo, Woodstock, Brantford, Simcoe, Port Dover, Dunnville, Port Colbourne, Welland, Niagara-On-The-Lake, Niagara Falls, St. Catharines, Stoney Creek. If your city is not on the list, please contact us to find out if in home delivery is available.

– We can typically consolidate orders of various items from different brands into a single delivery, meaning you only pay one delivery fee.

– In home delivery includes unboxing & package removal. It includes set up of pre-assembled furniture such as sofas, or simple assembly of some dining tables. More complex assembly (e.g. extension dining tables) can be added for an additional charge.